1. Ski Holidays - FAQ Sunweb Winter
  2. Ski Guarantee
  3. Ski Guarantee

FAQ

Ski Guarantee

If you booked your holiday with Sunweb before or on 17 October 2022 with a holiday between December 24, 2022 - March 25, 2023, you are promised a snow-filled break in the Alps. There is nothing more annoying than having a skiing holiday fall apart due to a lack of snow. Here at Sunweb, we understand this and if there isn't enough snow at the resort you are going to, you can re-book your holiday free of charge. You can read the Terms & Conditions here.


Please keep in mind that:
- Your entire stay must be included within these dates
- The Ski Guarantee applies if less than 1/3 of the lifts by the resort are expected to be open on the day of your arrival
- Our Ski Guarantee is valid in ski areas where the altitude of the ski area is higher than 2000m
- The Ski Guarantee does not apply to groups of more than 20 people

Please note: it is only possible for you to apply for your Ski Guarantee 5 days before your departure date. You can fill out the Ski Guarantee form here.

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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day

Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.