1. Ski Holidays - FAQ Sunweb Winter
  2. Safe & Secure Holidays

FAQ

Safe & Secure Holidays

We are working hard to ensure that before you travel it is safe to do so. Which is why we have created our 'holiday checklist'. We will always follow both local and international advice as well as the safety measures implemented. We want you to travel with complete confidence and enjoy your holiday to the fullest. Before you travel we will always check your holiday meets our safety criteria and if it does you can travel with complete peace of mind. If we have any concerns we will contact you directly to arrange an alternative.

Holiday Doctor
To give all our customers complete peace of mind during their holiday we have launched, in collaboration with AXA, the holiday doctor. Via the Sunweb App, you can now easily arrange an online video consultation with an English speaking doctor. An online doctor is available 24 hours a day to assist Sunweb customers with any medical concerns they may have, always via video consultation. 

How does it work? 
  • Simply open the Sunweb app via your smartphone, tablet or laptop.
  • Go to the menu and click on 'holiday doctor'.
  • Here you will see a telephone icon. Click this icon to be connected to arrange an online consultation with a doctor. 
These calls are conducted via a UK telephone number. After a short telephone conversation, a consultation with a doctor will be arranged within, approximately, 30 minutes. The doctor will discuss your complaints and make a diagnosis. After they have made their diagnosis they will offer their recommendations and if need will write a prescription which will be made available to you via the e-health platform. 
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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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How can we help?

Our office is currently closed. We will send you an answer within 5 working days.

Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.