1. Ski Holidays - FAQ Sunweb Winter
  2. Financial Protection Guarantee

FAQ

Financial Protection Guarantee

Have complete confidence that your holiday and Refund Credit Notes are fully financially protected.


As an online tour operator, we understand just how important financial protection is for your holiday. We hold memberships with both ABTA & SGR. Meaning you can fly with confidence knowing you are financially protected by SGR. Or book a self-drive holiday where you can travel safely in the knowledge you are fully protected by ABTA. 


If your ski holiday was cancelled due to the COVID-19, you can be confident that your Refund Credit Notes were issued with full financial protection. 


Furthermore, for complete comfort, we are offering repatriation coverage. In light of a global pandemic, we will assist in your safe return to the UK. This means you can build and personalise your package holiday to suit your needs and know that no matter what type of package holiday you book, you are completely financially protected.


Please note if you hold a Holiday Refund Note it is not financially protected. However as soon as you a rebook your holiday your financial protection is reinstated. Find out more about your financial protection here. At Sunweb, we want to give you the flexibility to design your holiday. Have your holiday, your way and with financial protection to match.



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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.

Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

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Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.