1. Ski Holidays - FAQ Sunweb Winter
  2. Repatriation Guarantee

FAQ

Repatriation Guarantee

If you booked a package holiday which includes transportation you are automatically covered by our Repatriation Guarantee.

We will make sure you get home safely!

The safety of our customers is our top priority. If you book a holiday including flight with us, you are automatically covered by our repatriation guarantee. Our repatriation guarantee means that, in the event of an emergency or when your destination receives a negative travel advice, you will always be returned home safely.

How does it work?
We will discuss the approach together based on the available information and the situation at your destination. When an immediate return is the best option, we'll take care of that. If you can continue your holiday in complete safety, we will of course be happy to help you with this.

Click here for more information about our Repatriation Guarantee.


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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Do you have a question? You can contact us via the button below.

How can we help?

Our office is currently closed. We will send you an answer within 5 working days.
Call us

Call us on +44 2031708206 (Mon-Fri 8:30am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.