1. Ski Holidays - FAQ Sunweb Winter
  2. Refund Credit Note
  3. What is a Refund Credit Note and how do I use it?

FAQ

What is a Refund Credit Note and how do I use it?

A Refund Credit Note entitles you to rebook a holiday at a future date or receive a cash refund by 31st December 2020 if you holiday was cancelled in 19/20 winter season.  It also retains the financial protection that you had with your original booking.   If your original booking, for example a package holiday with flights, came with SGR financial protection, the Refund Credit Note will still provide this protection. If your original booking came with ABTA financial protection, for example a self-drive holiday, the Refund Credit Note will still provide this protection.

Are you ready to book a new holiday for this upcoming winter?  If so, we I would like to offer you an additional 10% value on your credit note as a thank you for your ongoing patience and support during this extraordinary time. You can already find your extra 10% value in your My Sunweb account. With our unique Price Guarantee we promise that you will be able to rebook the same holiday for the exact same price using your financially protected Refund Credit Note.

How do I redeem my Refund Credit Note?

- Your Refund Credit Note can be redeemed as a payment method in booking Step 4, after you have confirmed your booking.

-The value of your Refund Credit Note will be worth 10% more than the original value. This bonus was added to your credit note on 31/8/2020 and is visible in My Sunweb. 

- If your Refund Credit Note value is less than the price of the holiday, you will be required to pay the difference.

- If the value of the Refund Credit Note exceeds the price of the holiday, the remaining amount will remain valid for another year.

- You can check the balance of your Refund Credit note by filling in the code and personal details here. 

How do I request a refund?

- Refunds can be requested via your My Sunweb account.  

For more information about Refund Credit Notes, please take a look at the other frequently asked questions or the Refund Credit Notes information page on our website.







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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE