1. Ski Holidays - FAQ Sunweb Winter
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  3. What is Holiday Refund Note?

FAQ

What is Holiday Refund Note?

Interrupted holidays
If you were on holiday and had to leave your destination early due to the outbreak of COVID-19, we call this unfortunate scenario an “interrupted holiday”. 
You will receive a Holiday Refund Note from us. You can use this Holiday Refund Note to pay for your new, replacement holiday. If you do not want to rebook and restart your holiday, you can request a refund. For more info, click here.

Renew your original Refund Credit Note and receive a Holiday Refund Note
If your holiday was cancelled due to unavoidable and extraordinary circumstances as a result of COVID-19 you will have received a Refund Credit Note. Your Refund Credit Note will have an expiry date. One month before your credit note expires, we will contact you to either arrange a refund or, if preferred, to renew your credit note to become a Holiday Refund Note. This holiday refund note does not hold the same financial protection as your previous Refund Credit Note. You can use this Holiday Refund Note to pay for a new holiday at any time. As soon as you rebook your holiday your financial protection is automatically reinstated. Or if you change your mind, you can also request a refund and will arrange the payment to you within 14 days.


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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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We kindly ask you to only contact us if you are the main booker.

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Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.