1. Ski Holidays - FAQ Sunweb Winter
  2. Holiday Refund Note
  3. I want keep my ABTA or SGR financial protection, what should I do?

FAQ

I want keep my ABTA or SGR financial protection, what should I do?

If you book a new holiday with us using your Refund Credit Note before the expiry date, your holiday will be continued to be covered by SGR or ABTA. Or if you have now chosen to renew your credit note and have received a Holiday Refund Note, as soon as you rebook your holiday using your Holiday Refund Note your financial protection will be automatically reinstated. Or if you change your mind, you can also request a refund and will arrange the payment to you within 14 days.
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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE