1. Ski Holidays - FAQ Sunweb Winter
  2. Booked holidays
  3. Do I have to make my payment if I am unsure if my holiday will go ahead?

FAQ

Do I have to make my payment if I am unsure if my holiday will go ahead?

We always require a deposit for your holiday, however due to the exceptional circumstances, we have temporarily extended the final payment due date from 6 weeks to 2 weeks before your departure date


If your holiday is cancelled you do not need to pay the outstanding balance. If your holiday is due to continue the final balance is then due 2 weeks before departure. Please be assured all our holidays are financially protectedIf your holiday is cancelled with 2 weeks of departure will receive the total amount already paid as credit which can be used to rebook your holiday within one year to any destination and with a departure date of your choice.

If your holiday is covered by our Cash Refund Guarantee, you will receive your refund within 14 days.

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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE