1. Ski Holidays - FAQ Sunweb Winter
  2. Booked holidays
  3. When will I hear if my holiday is cancelled?

FAQ

When will I hear if my holiday is cancelled?

We kindly ask that you do not contact us. We are working methodically by contacting all our customers based on priority regarding both departure date and urgency. 


We will adjust the information both in our FAQS and on our website as soon as we receive any updates from local or international authorities which affect a particular holiday destination


We are currently working hard to help all Sunweb customers, who have been affected by the new measures introduced, in the best possible way. In the interest of our customers and to ensure that this proceeds as smoothly as possible, you will find below information regarding communication with Sunweb Group. We would like to ask for your cooperation and thank you for your patience and understanding.

  • We will contact you. We contact our customers based on priority regarding both departure date and urgency. 

  • We ensure our FAQs and destination information is always up to date. We recommend you also follow the travel advice set by GOV.UK.
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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE