1. Ski Holidays - FAQ Sunweb Winter
  2. Travelling Safely
  3. What extra measures should I follow when flying and in my transfer?

FAQ

What extra measures should I follow when flying and in my transfer?

We, in cooperation with our transport and accommodation partners, will always follow the guidelines of local authorities. This means that on holiday in for example France you are obliged to follow the local French regulations. Of course, we support this and will always strive to provide you with the most up to date information before you travel. 

A safe holiday is our top priority. We will not let you travel to a destination marked with negative travel advice, or if you are required to quarantine upon arrival. In light of the COVID-19 outbreak, we partnered with Intertek Cristal, a renowned company in the field of safety and health.


Additional measures implemented for your flight: 

-Masks are mandatory at the airport and during your flight. 

Our flight partner EasyJet are enforcing only FFP2(or equivalent) certified surgical masks must be worn on board. Scarves, face visors or masks with valves will not be accepted. 

- Always try to use hand sanitiser before and after your flight


Additional measures implemented for your transfer:

- Masks are mandatory for the entire journey

- Load/unload your luggage yourself

- Always try to use hand sanitiser before and after your transfer

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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm).

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE