1. Ski Holidays - FAQ Sunweb Winter
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  3. Repatriation Guarantee for flight packages

FAQ

Repatriation Guarantee for flight packages

If you booked a package holiday which includes transportation you are automatically covered by our Repatration Guarantee.

In light of the recent COVID-19 outbreak, many holidays were both cancelled or interrupted. If you were abroad at the time of the outbreak and you booked a package holiday which included flights, we made sure that you and your loved ones returned home safely, at no extra cost. When you book a package holiday including flights with us, that's our guarantee to you! For example, you book a holiday and during your stay, the travel advice at your destination changes from positive to negative. Or there is a local outbreak of COVID-19, we guarantee you will arrange your safe return home. That’s our promise to you. Find all our conditions here.



Click here for more information about our Repatriation Guarantee.
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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE