1. Ski Holidays - FAQ Sunweb Winter
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  3. Price Guarantee for Refund Credit Note holders

FAQ

Price Guarantee for Refund Credit Note holders

Rebook the same holiday for the same price with Sunweb's unique Price Guarantee.

If your holiday was cancelled in light of the unavoidable and extraordinary circumstances due to the COVID-19 outbreak, you will have now received a Refund Credit Note. Using your Refund Credit Note you can now book that same holiday for the same price.
We appreciate you wanting to use your Refund Credit Note for your next holiday and thank you for your patience in these extraordinary times. We understand that the cancellation of your previous holiday was extremely disappointing, but we want to make sure you can enjoy that same holiday next year. With our Price Guarantee for Refund Credit Note holders, we will guarantee you that your exact holiday package can be booked for the same price as your previous holiday subject to terms & conditions.

Click here for more information about how you can apply for our Price Guarantee.


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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE