1. Ski Holidays - FAQ Sunweb Winter
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FAQ

Total financial protection

Have complete confidence that your holiday and Refund Credit Notes are fully financially protected.


As an online tour operator, we understand just how important financial protection is for your holiday. We hold memberships with both ABTA & SGR. Meaning you can fly with confidence knowing you are financially protected by SGR. Or book a self-drive holiday where you can travel safely in the knowledge you are fully protected by ABTA. 


If your ski holiday in March or April 2020, was cancelled due to the COVID-19, you can be confident that your Refund Credit Notes were issued with full financial protection. 


Furthermore, for complete comfort, we are offering repatriation coverage. In light of a global pandemic, we will assist in your safe return to the UK. This means you can build and personalise your package holiday to suit your needs and know that no matter what type of package holiday you book, you are completely financially protected.


Find out more about your financial protection here. At Sunweb, we want to give you the flexibility to design your holiday. Have your holiday, your way and with financial protection to match.





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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE