1. Ski Holidays - FAQ Sunweb Winter
  2. Refund Credit Notes
  3. Is a holiday voucher the same as a Refund Credit Note? - updated 5.6.2020

FAQ

Is a holiday voucher the same as a Refund Credit Note? - updated 5.6.2020

No. A holiday voucher is different to a Refund Credit Note. Holiday vouchers, gift vouchers or any other vouchers are not protected by the schemes of financial protection. Refund Credit Notes are always protected. 
 

For more information about Refund Credit Notes and refunds, please take a look at the other frequently asked questions or the Refund Credit Notes information page on our Sunweb website.
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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE