1. Ski Holidays - FAQ Sunweb Winter
  2. Cancellation
  3. Partial cancellation

FAQ

Partial cancellation

In the unfortunate event where 1 or more person(s) wish to cancel themselves off the booking, this will result in a partial cancellation.

There are always fees involved when a cancellation is processed. The partial cancellation will be calculated based on the individual traveller's package price. With a partial cancellation, the remaining traveller's individual package price can increase. However, the new total holiday price can never exceed the original holiday price. The person(s) cancelled may be able to claim for the cancellation charge from their travel insurance, please check your policy.

Only the lead booker has the authority to confirm any cancellations. All cancellation costs are calculated based on the percentages mentioned above. If your package includes flights, please refer to 'Cancellation when a flight is included in the package' for further information.
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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE