1. Ski Holidays - FAQ Sunweb Winter
  2. Passport & ID card
  3. Strict control

FAQ

Strict control

It is prohibited to travel with an expired passport. The first names and surnames on the ticket need to be the same as the names in the passports. On the ticket of engaged travelers only the (maiden) name should be stated in the passport. If the names do not correspond you can be denied to board a flight. If you are not a British national, you are required to inform the embassy of your destination country if you need a visa. Children are always required to have their own passport, regardless of age. Being in the possession of the right travel documents is your own responsibility at all times.

Attention:
The inspection of travel documents has become more strict. This means that passports with scratches, tears or other damaging will not be accepted. So make sure to check your passport thoroughly prior to departure! Travelling with the right documents is your own responsibility and Sunweb cannot be held responsible for a possible flight restriction and the accompanied costs.
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Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE