1. Ski Holidays - FAQ Sunweb Winter
  2. Deposit
  3. Do I have to pay a deposit for the chalet?

FAQ

Do I have to pay a deposit for the chalet?

For chalets there is usually a deposit required. You will get this back when you depart as long as the state of your accommodation is approved. In some cases the deposit will be sent to your home afterwards through the post. The deposit sum and the payment details are always listed in the details of the accommodation in question.

Dealing with deposits is always between you and the accommodation provider. Sunweb has no influence on this and can therefore can not be held accountable for conflicting opinions regarding the deposit between you and the accommodation provider.

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.