1. Ski Holidays - FAQ Sunweb Winter
  2. Roomtypes/ Apartment types
  3. At what time can I occupy the apartment?

FAQ

At what time can I occupy the apartment?

On the day of arrival, you can usually only enter your accommodation after 5PM. On your day of departure you are expected to leave your apartment by 9AM. Late arrivals are very common in the French and Austrian Alps. The management of hotels and apartments are used to people arriving late, and always have a plan! It is however extremely important that you let them know in advance. You can make a request with Sunweb to add a note to your booking that you will be arriving late, BUT it is imperative that you also contact the accommodation directly. On your travel documents you will find contact information for the accommodation including a phone number. It is best to call the reception a few days before your arrival for instructions on how you can collect your keys. PLEASE NOTE: This applies to both self drive and flight bookings.

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Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE