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FAQ

Apartments

Since apartments and studios more or less look the same, we will give you a general description in this information. More detailed information can be found on the page of the accommodation in question. The descriptions for the accommodation in question can differ in reality and only figure as an example. Often the apartments and studios are privately owned by people who have decorated the interior to their own liking. A number of studios and apartments come equipped with a mezzanine, a semi-detached sleeping area. A cabin is a separate sleeping area without a window that can usually be sealed with a sliding door.

At maximum occupation the apartments and studios are often not ideal. The space is usually quite cramped for the maximum number of persons. The number of square meters in the description figure as a guideline. The actual surface area can differ from this. Please take into account for instance the warm water supply: there is often only one small boiler for everyone. The interior design is not what you are used to back home: in the French bathrooms it is usually not possible to hang up your shower head. There is also often a shower curtain missing. Appliances like coffee makers and cheese cutters are often not part of the kitchen.

If you are booking several studios or apartments at the same time then we will try to reserve them next to each other. This is at all times a preference! In practice this is not always possible.

Studios
A studio is always one living space with sleeping places for 2, 3, 4 or more people, depending on the size of the studio. There is a bathroom in every studio with a shower or bath and a toilet. Every studio also has a kitchenette consisting of an electric cooker, a fridge and in some cases a dishwasher. The studios usually have a balcony.

Apartments
An apartment is different than a studio because the living space always consists of at least two separate areas. Every apartment has a bedroom and living room functioning as a living and sleeping area. Please take into account that the living rooms aren't always equipped with an eating and sitting corner. In some cases only one of the two is present. If it is a six person apartment there is usually a bunk bed in the hall. An apartment with one bedroom and a living room is called a two room apartment. An apartment with two bedrooms and a living room is a three room apartment etc. In every apartment there is a bathroom with bath or shower present. Often there is a separate toilet (otherwise there is one in the bathroom). Every apartment has a kitchenette with an electrical cooker, a fridge and in some cases a dishwasher. The apartments usually have a balcony.
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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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