1. Ski Holidays - FAQ Sunweb Winter
  2. Tickets & vouchers
  3. When will I receive the tickets / vouchers?

FAQ

When will I receive the tickets / vouchers?

Your tickets and vouchers will be sent to you about 10 days before departure via email, as long as the payment has been received in full.

These vouchers will contain all the information that you will need during your holiday. It is important to print these out and take them with you. If you make a change to the booking after you have received the first version of the vouchers, you will get an updated version. You will have to PRINT the most up to date version and take these with you.


This is a quick list of some of the most important things that will be listed on the vouchers:
  1. All addresses: hotels, apartments, restaurants for half board, lift pass offices, ski hire shops and ski schools.
  2. Phone numbers: You will get the number of the hotel/apartment so you can arrange your late arrival (if applicable).
  3. Rep info: some resorts have reps. Names and contact info will be printed on the vouchers.
  4. General travel info

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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE