I cancelled my holiday due to personal reasons. When will I get my money back?
If the cancellation costs are lower than the total price of the holiday, we will refund the overpaid amount to your bank account within 14 working days. To process the payment and refund you the money, we do need your IBAN and BIC codes. For more information on IBAN and BIC codes, please click the following links:
*Even if you choose 'Limited' you can use our website without any problems. If you use other options to manage cookies and targeted advertisements, this may affect the functionality of our website. These kinds of other options are for example youronlinechoices.com, where you can decide per network or see your ads based on your previous website visit and interests. You can also remove cookies from your device by following the explanation for your browser:Chrome, Firefox, Internet Explorer, Edge, Safari (macOS), Safari (iOS), Opera.