1. Ski Holidays - FAQ Sunweb Winter
  2. Cancellation
  3. When do I get my payment back?

FAQ

When do I get my payment back?

As soon as you have filled in the accident report and sent this to the insurance company they will deal with your cancellation. Unfortunately we cannot say before hand how long this will take since this varies per cancellation. If the cancellation costs are lower than the total sum of the holiday, we will refund the overpaid amount to your bank account within 10 working days.

To process the payment and refund you the money, we do need your IBAN and BIC codes. For more information on IBAN and BIC codes, please click the following link:

http://www.barclays.co.uk/help/international/payments/making-and-receiving-international-payments/what-iban-swiftcode/

http://www.barclays.co.uk/help/international/payments/making-and-receiving-international-payments/swift-code/

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Sorry that you could not find the answers that you are looking for. Please email info@sunweb.co.uk and one of our agents will reply ASAP.


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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE