1. Ski Holidays - FAQ Sunweb Winter
  2. Cancellation
  3. How can I cancel my entire holiday?

FAQ

How can I cancel my entire holiday?

Cancellation fees are calculated based on the cancellation date and the number of days before departure - the more notice you give, the less we will be forced to charge.
If you cancel your holiday, we will calculate the cancellation costs according to the Sunweb conditions. Standard cancellation is therefore not free of charge. Sunweb does not offer free cancellations or the right of withdrawal within a consideration or cooling off period. This is due to the services booked, accommodation and transport, a certain date during a specific period. The lead booker is the only one who can request a cancellation. 

You can cancel your booking via your My Sunweb account, where you will see the cancellation costs. If there are any outstanding cancellation costs, you can settle this directly via Credit card or Debit card. If you do not pay the cancellation costs immediately, you can log back in at a later stage to pay. If you have an "overpaid amount", we will refund the overpaid amount within 14 days. If you have (partially) paid for your holiday with a credit note Sunweb will reassign this amount to a credit note. 
You will receive the cancellation invoice by email within 2 hours of cancellation.




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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day

Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.