1. Ski Holidays - FAQ Sunweb Winter
  2. Cancellation
  3. General cancellations

FAQ

General cancellations

We can only deal with a cancellation if it has been reported in writing by the party leader. The cancellation can be sent by email: info@sunweb.co.uk with the word 'cancellation' as subject, followed by the booking number and the date of departure. If you booked a holiday with Sunweb, cancellation fees always apply. This also applies to bookings where the deposit is unpaid. At Sunweb, bookings are always confirmed.

Cancellations need to be made in writing, within 3 days after the event that caused the holiday to be cancelled (in part or full). Please take into account that there are always costs involved with cancellations. You are only entitled to a (partial) reimbursement of the holiday price if you have taken out an insurance policy and if the reason of cancellation is valid. Sunweb can only deal with a cancellation if it has been made in writing by the party leader. A fellow participant is not exclusively liable and therefore he or she cannot make a cancellation. In case a holiday is cancelled, the customer needs to pay the following cancellation costs besides possible reservation costs. The person who made the booking is responsible for paying this charge. The size of the charge depends on when we receive your notification - the more notice you give, the less we will be forced to charge.
These charges are based on the date you notify us of your cancellation. It relates to the number of days before departure. These charges are a percentage of the total cost of your booking. You may be able to claim for the cancellation charge from your travel insurance, please check your policy.

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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us

Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE