1. Ski Holidays - FAQ Sunweb Winter
  2. Changes
  3. Can I change a booking?

FAQ

Can I change a booking?

As a general rule, we can always add people to the booking, even after the invoice has been issued. In addition to adding more people, you can add other services such as ski hire. An updated invoice will be issued and you will be required to pay the additional charges. If you need to change the departure date, or reduce the number of paying passengers these changes will be dealt with as a partial cancellation, (for details please check 'Partial cancellation'). Please read the following conditions with regards to name changes for self-drive holidays:

  • The package has been booked on a self-drive basis
  • The new passenger meets all requirements, according to our agreement
  • The request was received 8 days prior to departure
  • The conditions of the service suppliers do not oppose against these changes
  • The party leader, the passenger who will be replaced and the replacement passenger are liable to Sunweb Holidays for the payment of the holiday price and all extra costs as a result of the replacement.

If you would like to change something in your booking, please email us at info@sunweb.co.uk
NOTE: Changes can only be made by the lead booker - 1st person on the booking

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If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

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Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email
Send an email to info@sunweb.co.uk and one of our agents will reply as soon as possible. Please include your booking reference number (if you have one). 

Send email

Call us
Call us on 020 3170 8206 (Mon-Fri 9am-5pm and Sat 9am-4pm). During your holiday, 24 hour assistance will be available.

Customer Service

Facebook
Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

VIEW PAGE