1. Ski Holidays - FAQ Sunweb Winter
  2. Changes
  3. Can I change a booking?

FAQ

Can I change a booking?

As a general rule, we can always add people to the booking, even after the invoice has been issued. In addition to adding more people, you can add other services such as ski hire. An updated invoice will be issued and you will be required to pay the additional charges. If you need to change the departure date, or reduce the number of paying passengers these changes will be dealt with as a partial cancellation, (for details please check 'Partial cancellation'). Please read the following conditions with regards to name changes for self-drive holidays:

  • The package has been booked on a self-drive basis
  • The new passenger meets all requirements, according to our agreement
  • The request was received 8 days prior to departure
  • The conditions of the service suppliers do not oppose against these changes
  • The party leader, the passenger who will be replaced and the replacement passenger are liable to Sunweb Holidays for the payment of the holiday price and all extra costs as a result of the replacement.

If you would like to change something in your booking, please email us at info@sunweb.co.uk
NOTE: Changes can only be made by the lead booker - 1st person on the booking

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We kindly ask you to only contact us if you are the main booker.

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Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

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If you have a question, we kindly ask you to only contact us if you are the main booker.

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Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.

Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? You can contact us via the button below.

We kindly ask you to only contact us if you are the main booker.

How can we help?

Our office is currently closed. We will send you an answer within 1 day
Call us

Call us on +44 2031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm

Saturday & Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Customer Service

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE

Our office is currently closed. At this moment we are not able to reply to your message. During opening hours we will send you an answer as soon as possible.