1. Ski Holidays - FAQ Sunweb Winter
  2. Credit notes
  3. My Refund Credit Note expired and I now have a Holiday Refund Note, what does that mean?

FAQ

My Refund Credit Note expired and I now have a Holiday Refund Note, what does that mean?

Your original Refund Credit Note expires 1-year after the issue date. This expiry date is linked to the financial protection from either ABTA or SGR. This does not mean your credit note is no longer valid. Your Holiday Refund Note, if requested, is still valid and you can rebook your holiday at any time. As soon as you rebook your holiday your financial protection is automatically reinstated. 


You can request to extend the validity of your Refund Credit note in your My Sunweb account. In your account you will see a button 'Keep credit note or request refund'. When you click on this, follow the steps and we will extend the validity of your Refund Credit note.

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My Sunweb

If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

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Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Our office is currently closed. See our opening hours for more information.

Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

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Are you still looking for answers to your questions?

My Sunweb
If you have booked a holiday with Sunweb, you will have a My Sunweb Account. You can view your invoice, pay for your holiday and download your tickets. 

Login

Email

Do you have a question? Send us an e-mail via our contact form.

Call or WhatsApp us!

You can call us or send a WhatsApp message via the following phone number: +442031708206. We kindly ask you to only contact us if you are the main booker.

Monday - Friday: 8:30am - 5pm
Saturday: 9am - 4pm
Sunday: closed

During your holiday, 24 hour assistance will be available.

Click here to view our adjusted opening hours and exceptions

Our office is currently closed. See our opening hours for more information.
Facebook

Add us on Facebook to stay up to date with the latest competitions and updates from the slopes. During office hours, our agents are here to help. 

If you have a question, we kindly ask you to only contact us if you are the main booker.

VIEW PAGE