Currently On Holiday

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Delays & cancellations

Currently on holiday

It is really important that you continually check the EasyJet flight tracker to find out if your flight has been cancelled or delayed, especially if there are severe weather conditions at your location. 

If your flight has not been cancelled before you leave the Alps

  • Please head to the airport as per the original transfer that has been booked for you. You do not need to call the Sunweb emergency number at this moment as they will not have any extra information regarding the easyJet cancellations or delays.

 

If your flight has been cancelled before you leave the Alps

  • Contact the Sunweb rep in your resort to help you to arrange accommodation at an available resort within the area. If there is no rep in your resort, please contact the rep in the closest resort based on the list below:

 

Les Deux Alpes: +33786036549
La Plagne: +33631607479
Avoriaz / Morzine: +33772269494
Val Thorens / Tignes / Les Arcs: +33772269832
Chatel: +33631563424
Zell am See / Kaprun / Wagrain / Flachau / Bad Gastein: +4366475440233
Seefeld / Solden / Mayrhofen: +436602427848
Fieberbrunn / Ischgl / Maria Alm: +4366565509753

Other resorts: please contact the Sunweb emergency number that is printed on your travel documents.

If your flight has been delayed but is still scheduled to leave on the same day

  • Please head to the airport as per the original transfer that has been booked for you. You do not need to call the Sunweb emergency number at this moment as they will not have any extra information regarding the easyJet cancellations or delays.

 

If the flight is cancelled once you are at the airport

  • If you get to the airport and the flight is cancelled, please immediately go to the EasyJet desk and ask for more information on what to do next. More information regarding the easyJet policies for delays and cancellations can be found here. You can contact the Sunweb emergency number that is printed on your travel documents in case of any support needed.