Travelling with peace of mind has never been more important. This is why we have introduced our Holiday Guarantee so you can book and travel with complete confidence.
Have complete flexibility to adjust or rebook your self-drive holiday with our Exchange Guarantee. Included free of charge in all our package holidays is our Standard Exchange Guarantee. You can choose to make adjustments to your holiday up to 6 weeks before departure. However, if you would like more flexibility, then, you can upgrade and adjust or rebook your holiday up to 2 weeks before departure.
If you plan on booking a ski holiday but are concerned that you will not get your money back if the situation changes with regards to COVID-19, you do not need to hesitate. If the foreign travel advice for your destination changes 2 weeks before your departure, due to COVID-19, you will get your cash refunded, within 14 days.
At most of our destinations, there is a Sunweb guide present. If you have any questions or concerns during your holiday, you can reach out directly to the guide during working hours. However, you can reach out to the guide or use our dedicated emergency number 24 hours a day in case of an emergency.