Find out about the details of what is happening in your ski resort relating to COVID-19
From the airport to the ski lifts, your safety is our priority
Take a look in our updated FAQ section or contact us for more info!
We promise to get you home safely
If the travel advice changes due to COVID-19, you will get a refund within 14 days
Complete flexibility to rebook & restart your self-drive ski holiday, for free.
Rebook your ski holiday or request a refund
Book with peace of mind knowing no matter what package holiday you book with Sunweb, you are always financially protected. We hold memberships with both ABTA & SGR.
As an ABTA member, we are obliged to maintain a high standard of service to all our customers by adhering to ABTA's Code of Conduct as well as providing financial protection for our self-drive package holidays. SGR offers financial protection and security on our flight package holidays. For more information click here.
In light of the recent COVID-19 outbreak, many holidays were both cancelled or interrupted. If you were abroad at the time of the outbreak and you booked a package holiday which included flights, we made sure that you and your loved ones returned home safely, at no extra cost. When you book a package holiday including flights with us, that's our guarantee to you! If anything changes whilst you are away, we promise to get you home safe and sound. For further information please click here.
We are working hard to ensure that before you travel it is safe to do so. Which is why we have created our 'holiday checklist'. We will always follow both local and international advice as well as the safety measures implemented. We want you to travel with complete confidence and enjoy your holiday to the fullest. Before you travel we will always check to see if your holiday meets our safety criteria and if it does you can travel with complete peace of mind. If we have any concerns we will contact you directly to arrange an alternative.
If your holiday was cancelled in light of the unavoidable and extraordinary circumstances due to the COVID-19 outbreak, you will have now received financially protected Refund Credit Note. We promise that all credit notes issued before January 1, 2021, will be able to rebook the same holiday for the exact same price using your Refund Credit Note.
If you are planning on booking a ski holiday this 2020-2021 winter season but are concerned that you will not get your money back if the situation changes with regards to COVID-19 you do not need to hesitate. If the foreign travel advice for your destination changes 14 days before your departure, due to COVID-19, you will get a cash refund, guaranteed.