Find out about the details of what is happening in your ski resort relating to COVID-19
From the airport to the ski lifts, your safety is our priority
Take a look in our updated FAQ section or contact us for more info!
We promise to get you home safely
If the travel advice changes due to COVID-19, you will get a refund within 14 days
Download the Sunweb App to easily arrange a video consultation with a doctor 24 hours a day
Rebook your ski holiday or request a refund
Travelling with peace of mind has never been more important. This is why we have introduced our Covid Comfort so you can book and travel with complete confidence.
Book with peace of mind knowing that you are always financially protected no matter what package holiday you book with Sunweb. We hold memberships with both ABTA & SGR.
As an ABTA member, we are obliged to maintain a high standard of service to all our customers by adhering to ABTA's Code of Conduct as well as providing financial protection for our self-drive package holidays. SGR offers financial coverage and security on our flight package holidays. For more information, click here.
Have complete flexibility to adjust or rebook your self-drive holiday with our Exchange Guarantee. Included free of charge in all our package holidays is our Standard Exchange Guarantee. You can choose to make adjustments to your holiday up to 6 weeks before departure. However, if you would like more flexibility, then, for as little as £36pp, you can upgrade and adjust or rebook your holiday up to 2 weeks before departure.
In light of the recent COVID-19 outbreak, many holidays were both cancelled or interrupted. If you were abroad at the time of the outbreak and booked a package holiday that included flights, we made sure that you and your loved ones returned home safely, at no extra cost. When you book a package holiday including flights with us, that's our guarantee to you! If anything changes whilst you are away, we promise to get you home safe and sound. For further information, please click here.
If you plan on booking a ski holiday but are concerned that you will not get your money back if the situation changes with regards to COVID-19, you do not need to hesitate. If the foreign travel advice for your destination changes 14 days before your departure, due to COVID-19, you will get a cash refund, guaranteed.
At most of our destinations, there is a Sunweb guide present. If you have any questions or concerns during your holiday, you can reach out directly to the guide during working hours. However, you can reach out to the guide or use our dedicated emergency number 24 hours a day in case of an emergency.
In collaboration with AXA, we have launched The Holiday Doctor to travel with complete peace of mind. Via the Sunweb App, you can now easily arrange a teleconsultation with an English speaking doctor. A doctor is available 24 hours a day to assist Sunweb customers with any non-emergent medical concerns they may have.
