Financially protected holidays

Update about Coronavirus

and the impact on our ski holidays

Your ski holiday is in safe hands; from your doorstep to the pistes. 

 Find out more about what you can expect from this winter

Holidays with positive travel advice


Currently, we will only continue with holidays to destination with positive travel advice. We are closely following the foreign travel advice set by the UK Government. You can view this information here

For us, the most important factor is that every element of your holiday is safe and adheres to local COVID-19 measures. This is why we will only continue to offer destinations that implement these measures and guarantees you a safe and comfortable holiday. 

However, we do understand in these uncertain times you may change your mind. Which, is why if you decide not to continue with your holiday you can rebook your self-drive holiday free of charge up to 6 weeks before departure. Or if you have chosen to upgrade to our 'Premium Exchange Guarantee' you can rebook your holiday up to 2 weeks before departure. 


Holidays with negative travel advice


Many holiday destinations can change from positive to negative travel advice. If this happens with your holiday destination, no later than two weeks before departure, we will contact you to discuss if you would prefer to rebook your holiday or choose to cancel. If you opt to cancel your holiday you will receive your cash refunded within 14 days.  


Questions about your holiday?


Of course, we understand that you will have questions about the status of your holiday. We are closely following both local and international advice and, we will always inform you of any changes at the latest two before your departure date. If you have sent us a message, we ask for your patience as our response time may be longer than you are previously used too. We thank you for your understanding. You can always read our frequently asked questions which we keep up to date with all the latest developments. 

Book with confidence thanks to our Holiday Guarantee

Travelling with peace of mind has never been more important. This is why we have introduced our Holiday Guarantee so you can book and travel with complete confidence. 

Exchange Guarantee

Have complete flexibility to adjust or rebook your self-drive holiday with our Exchange Guarantee. Included free of charge in all our package holidays is our Standard Exchange Guarantee. You can choose to make adjustments to your holiday up to 6 weeks before departure. However, if you would like more flexibility, then, you can upgrade and adjust or rebook your holiday up to 2 weeks before departure. 

Cash Refunded within 14 Days

If you plan on booking a ski holiday but are concerned that you will not get your money back if the situation changes with regards to COVID-19, you do not need to hesitate. If the foreign travel advice for your destination changes 2 weeks before your departure, due to COVID-19, you will get your cash refunded, within 14 days.

Available 24/7

At most of our destinations, there is a Sunweb guide present. If you have any questions or concerns during your holiday, you can reach out directly to the guide during working hours. However, you can reach out to the guide or use our dedicated emergency number 24 hours a day in case of an emergency.

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