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There may have been changes in Covid-19 services and facilities between the time of booking and upon departure. All measures are subject to change and therefore no rights can be derived from them.
This information has been carefully compiled by Sunweb based on information provided by local authorities. Since measures mentioned are subject to constant change, no rights can be derived from this and Sunweb accepts no liability for any damage resulting from the use of this information.
The capital is Vienna.
The official language is German but English is widely spoken as well.
There is one hour time difference with the UK (GMT+1).
The official currency is the Euro.
It is customary in Austria to tip between 5% and 10% in bars and restaurants.
Food & Drink:
Austria is known for its Vienna Schnitzels and Glühwein. Tap water is safe for drinking.
Opening times shops:
Shops are usually open from Monday until Friday from 09.00 AM to 18.00 PM (some shops close during the afternoon). Most shops are closed on Sunday.
Travelling by car:
Snow chains are obligatory in the Alps. You need a toll permit for the motorways in Austria. You can buy the permit at the AA in the UK or in Austria at the major border crossings. The European Commission advises you to wear a safety reflector jacket in the event of a break down or accident. This vest can be purchased from the AA in the UK as well.
The voltage is 230 volt.
UK mobile phones work in Austria as well.
You need to be in the possession of a valid passport to travel to Austria.
Sunweb offers flights and transfers packages to this resort. You can select which airport you wish to travel from in the PRICES AND BOOKING tab above. It is possible to select different flight departure and arrival times in Step 2 of the booking process.
All Sunweb flights are booked with EasyJet. Hold luggage and ski equipment as luggage are NOT included in your package price. This can be added as an extra in Step 2 of the booking process. The price of luggage varies, as per Easyjets policies. All flight bookings include one cabin bag per person (maximum size of 56 x 45 x 25cm; including handles and wheels).
Please read more about the luggage rules and regulations on EasyJet’s website. When making a flights booking with Sunweb, you are also agreeing to EasyJet’s Terms and Conditions.
Return airport transfers are included in your package price when booking a flight package with Sunweb. These however can be removed in Step 2 of the booking steps if you would like to add in a hire car or seek an alternative travel arrangement. All transfers are shared transfers to and from your accommodation and the airport.
Due to the nature of shared transfers, there may be a wait time at the airport before your departure. This can be up to 1.5 hours. Please note that there will NOT be a Sunweb rep waiting for you at the airport as the transfer is managed by a partner. All information regarding the transfer (meeting point, departure times etc) will be explained on your travel documents that are sent to you 14 days before departure. The transfer will drop you off in the resort area; you may have not be dropped exactly outside your accommodation.
Departure from the UK:
Please ensure that you are not late and have checked in online before arriving at the airport. In addition to checking in online, you will have to enter your passport information. This is called API (advanced passenger information) and you will receive instructions from Sunweb after you have booked the holiday.
Arrival on Resort:
If you are planning on checking in late on your arrival day, it is almost always possible to get into your hotel or apartment. However, it is very important that this is arranged in advance. You will receive your travel documents two weeks before your departure, and this will include instructions on how to arrange your late arrival and collection of the key.
Once you agree to Sunweb’s Term’s and Conditions you are legally obliged to pay for the holiday and any cancellation fees that may apply.
A lift pass for Kirchberg is included in the fare. A lift pass for the Salzburger Super Ski Card can be booked at a surcharge.
Travel by own transport:
3-day trip including 2-day lift pass
4-day trip including 2-day lift pass
5-day trip including 3-day lift pass
6-day trip including 4-day lift pass
7-day trip including 5-day lift pass
8-day trip including 6-day lift pass
In the booking steps, is indicated for which days the lift pass is valid. If you want to change the lift pass to a different day than indicated in the booking steps, please contact our contact centre by telephone. The booking can then be adjusted. At the location it is not possible to change the lift pass to another day. An extension of the ski pass can often be booked extra; the price for this can be found in the booking steps.
The lift pass for children born after 1/1/2015 is free. Children born between 1/1/2002 and 31/12/2014 receive a discount on the lift pass. These discounts can be found in the calculation of your travel sum.
On site you have to pay the deposit of approximately € 2, -. You will receive this amount when you hand in your card again.
The above surcharges and discounts are only valid when booking. Different rates are applied on the spot.
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